Template variables

Variables are placeholder text in messages that are dynamically replaced based on the information you've provided.

When you create a message with variables, UniLink will translate it to the appropriate value.

If we send a message Hey {{ contact.name }}, how may I help you?, then UniLink will pick the contact name and send a message like Hey John, how may I help you?. This enables you to send personalized messages to the end user.

Note: UniLink supports variables in canned response/macros/automation.

To use a variable, type two double curly brackets {{ when composing a new message or creating a canned response. The variables will appear, and you can select the one you'd like to use.

The current list of template variables are:

Variable	Description
conversation.id	Numeric version of the conversation id
contact.id	Numeric version of the contact id
contact.name	Contact full name
contact.first_name	Contact first name
contact.last_name	Contact last name
contact.phone_number	Contact phone number
agent.name	Agent full name
agent.first_name	Agent first name
agent.last_name	Agent last name
agent.phone_number	Agent phone number

What if the variable doesn't exist?

If you try to send an undefined variable, then UniLink will show a warning.

How to add fallback text?

When defining a fallback text, make sure you surround it with single quotes.

{{ contact.first_name || 'there'}}