Introduction
UniLink is an open-source customer engagement suite built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. UniLink is designed not only for a great customer experience but also to improve your support team's productivity and provide them with actionable data.
You can integrate your UniLink account with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, etc. You can view all of your conversations from different channels on one dashboard. This helps in reducing the time and friction involved with switching between multiple tools.
You can manage your conversations and collaborate with your team on the go with UniLink mobile apps (available for Android and iOS).
In this user guide, we’ve explained the features, capabilities, modes of operation, and step-by-step procedures for easily using the UniLink platform.
Channels
- Website Live-chat
- Whatsapp via Whatsapp Cloud
- Whatsapp via Twilio
- Whatsapp via 360Dialog
- SMS via Twilio
- SMS via Bandwidth
- API Channel
- Telegram
- Line
Features
- Canned responses
- Custom Attributes
- CSAT
- Contacts
- Conversation Routing
- Folders
- Keyboard Shortcuts
- Multilingual Support
- Reports
- Segments
- Pre Chat Form
- Template Variables
- Conversation Priority
Integration
Advanced
Mobile app
Others
Compatibility and Requirements
Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.
| Browser | Minimum version |
|---|---|
| Mozilla Firefox | 52 |
| Google Chrome | 57 |
| Chromium | 57 |
| Apple Safari | 14.1 |
| Microsoft Edge | 16 |
To see the supported mobile OS versions for the mobile app, see the table below.
| OS | Minimum version |
|---|---|
| Android | Android 5.0 |
| iOS | iOS 11.0 |
Next Steps
We recommend that:
- You use the Search function (ctrl/cmd + k) if you’re looking for specific answers.
- Browse and navigate through topics using the sidebar. ↩
Let us know if you face trouble in using our docs!