Setup your SMS channel with Twilio

Step 1. Open your UniLink dashboard. Go to Settings → Inboxes → Add Inbox.

Step 2. Click on the "SMS" icon.

Step 3. Choose "Twilio" as the API provider and configure the inbox. Fill in the appropriate details.

These are the inputs required to create this channel:

Input	Description	Where can I find it
Channel Name	This is the name inbox, this will be used across the application.	N/A
Phone Number	This is the number you will be using to communicate with your customer. This has to be verified in Twilio.	Enter your number as in the Twilio Dashboard
Account SID	Account SID in Twilio Console	Login to Twilio Console. Here, you would be able to see the Account SID and the Auth Token
Auth Token	Auth token for the account	Login to the Twilio Console. Here, you would be able to see the Account SID and the Auth Token

Click Create Twilio Channel after filling in the information.

Step 4. "Add agents" to your inbox.

Hooray! You have successfully created an SMS inbox.

You will start receiving the messages in your UniLink dashboard.

Configuring UniLink with Twilio Studio

If you are using Twilio Studio for a custom conversation flow, updating the webhook URL directly will break your existing integration.

For such cases, you can follow the steps given here.